Frequently Asked Questions
After placing an order, it will take around 3-8 business days for your order to be dispatched and on its way to you.
This is due to the fact our manufacturing team makes each shoe/bag to order to reduce waste and excess stock.
Please allow the full 3-8 business days for your order to be made, shipped and on its way to you.
If it has been more than this timeframe, please contact us and we will get it sorted for you as soon as possible. :)
How long does shipping take?
After dispatch, it can take 7-25 days for your order to arrive.
See below for estimated delivery times per your reigon.
- Australia~ 15–30 days
- United States~ 15–30 days
- United Kingdom~ 10–25 days
- France~ 10–25 daysCanada~ 15–30 days
- China~ 7–15 days (domestic / short-international)
- Italy~ 10–25 days
- Japan~ 10–20 days
- New Zealand~ 15–30 days
- Singapore~ 7–20 days
- South Korea~ 10–20 days
- Spain~ 10–25 days
- Thailand~ 10–20 days
- Germany~ 10–25 days
- Malaysia~ 10–20 days
- Mexico~ 15–30 days
- Netherlands~ 10–25 days
- Norway~ 10–25 days
- Sweden~ 10–25 days
- Switzerland~ 10–25 days
- Luxembourg~ 10–25 days
- Belgium~ 10–25 days
- Ireland~ 10–25 days
- Denmark~ 10–25 days
What is the return policy?
To view our policies, including our return policy, please view our POLICIES PAGE.
Where do orders ship from/where are your products manufactured?
Our products are ethically and sustainably made and shipped from our manufacturing team in Shanghai, China.
What is the sizing like?
Our sizes run true to size to our specific sizing chart, these may be different to your usual sizes per your country. To make sure you get the correct size, please view our sizing chart and go off the foot length to find the best size for you.